Mission Statement

Last Updated: Monday, 17 August 2026

Our Mission Statement

To improve the health and wellbeing of our patients by providing high quality, holistic care, connecting people to their community.

Vision

To work in partnership with our patients, staff, other community services and health providers to provide the best healthcare possible in General Practice and the community, taking the opportunity to address health inequalities wherever possible.

Our Values

Patient-centredness – preserving continuity of care wherever possible, ensuring patient safety at all times.
Collaboration & Integration – working together with practices in North Liverpool Network and with partner organisations.
Subsidiary – preserving practice-based delivery whenever possible.
Reducing inequalities – targeting resources to whether they are most needed.
Good communication – ensuring transparent decision-making through established governance procedures.
Provision of high quality, effective and efficient patient care that is evidenced-based while engaging with innovative ways of working.
Commitment to the wellbeing, training and development of all staff.

Aims and Objectives

To work in partnership with our patients and their carers to improve services
To ensure that all patients and their carers are at the heart of all decisions we make – involving them in decision making about their treatment and care
To be a learning organisation that continually improves what we are able to offer patients
To treat patients as individuals with dignity and respect
To listen to our patients and their carers and ensure services are wrapped around them so that they are well supported and can remain as close to home as possible
To encourage our patients to communicate with us and telling us through surveys what they think
To have a zero tolerance of all forms of abuse
To provide patients and staff with an environment which is safe and friendly

This statement was last agreed and updated 13/05/2026