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Practice Policies

Confidentiality, General Data Protection Regulation (GDPR) & Medical Records

Locked blue folderEllergreen Medical Centre complies with GDPR and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances, unless you have informed us you do not wish your data to be shared:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care. If you do not wish anonymous information about you to be used in such a way, please let us know by completing our Data Sharing Explanation and Opt Out Form below. 

Data sharing Explanation And Opt-Out Form

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as our clinical staff.

General Data Protection Regulation (GDPR)

The GDPR is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data. Our overall Practice Privacy Notice is below.

Practice Privacy Notice Ellergreen

Ellergreen Medical Centre has individual privacy notices related to specific areas of health care involving patient data. These are below. 

CQC:-Privacy Notice Care Quality Commission Ellergreen

Emergencies:- Privacy Notice Emergencies Ellergreen

Direct Care:- Privacy Notice Direct Care Ellergreen

National Screening Programme:- Privacy Notice National Screening Programme Ellergreen

Payments:- Privacy Notice Payments Ellergreen

Summary Care Record (SCR):- Privacy Notice Summary Care Record Ellergreen

NHS Digital:- Privacy Notice NHS Digital Ellergreen

Public Health:- Privacy Notice Public Health Ellergreen

Risk Stratification:- Privacy Notice Risk Stratification Ellergreen

Safeguarding:- Privacy Notice Safeguarding Ellergreen

Access to Records

In accordance with the General Data Protection Regulation (GDPR) and Access to Health Records Act, patients may request to see their medical records. Such requests should be made directly to the practice. No information will be released without patient consent unless we are legally obliged to do so.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that unfortunately things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Zero Tolerance 

At Ellergreen Medical Centre we treat all our patients as an individual with courtesy and respect at all times. In return we have a 'Zero tolerance' policy towards violent, abusive or intimidating behaviour towards our staff. Any behaviour of this nature may result in a patient being removed from our practice list.



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